Contact the team
Use support@voidmail.in or the contact form. For an installation problem, include your VoidMail version, operating system, relevant feature, approximate time and redacted error output. Keep the contact-form reference for follow-up. Never post server credentials, SMTP passwords, purchase codes, inbox tokens or private mail publicly.
What support covers
We can investigate reproducible product defects, documented feature behavior, license-verification errors and problems following the published installation instructions. Your actual purchase determines the support period and channels. No response-time or 24-hour availability commitment is implied by the public demo.
Hosting administration, registrar changes, third-party outages, custom modifications, bespoke development and data recovery are included only if separately agreed or explicitly listed in your purchase. Check the documentation for server requirements and operations guidance.
Refund requests
For a marketplace purchase, submit a refund request through the marketplace's official purchase or support flow. Its published refund rules, the terms shown when you bought the item and applicable consumer law govern eligibility and resolution. We do not add a blanket “no refunds” restriction or promise automatic refunds outside that process. For any other authorized checkout, use the process on the receipt.
Provide the issue, steps already tried and the relevant purchase reference through the private purchase-support channel. Do not send payment card details. If no purchase has occurred, there is no order to refund; exploring the demo does not create an order.
Security and abuse
Use “Security report” or “Abuse report” in your subject. Share a minimal reproduction without accessing another person's data or disrupting the service. For privacy requests use “Privacy request”. The live inbox service also publishes an Acceptable Use policy.
Independent installations
Visitors to another operator's VoidMail installation should contact that operator about their inboxes, accounts and privacy. We do not automatically have access to independently hosted customer databases. Consult the Website Privacy Policy and Website & Purchase Terms for these project websites.